Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@makeit-grand.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@makeit-grand.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@makeit-grand.com.
I purchased something from MIG I thought I really wanted, but now that it’s here, not so much. Can I return it?
Well that’s disappointing. If it’s clothing, you can definitely return it if it was purchased in the past 30 days, is completely pristine and unused (no cat hair, hasn’t been worn/washed, the dog didn’t eat it, doesn’t smell of smoke, etc) and remains in sellable condition. Once it’s been received and inspected, we will issue a refund.
Some products, like the conversation decks, can’t be returned—but if you have any questions, definitely reach out. info@makeit-grand.com
*We do not pay the shipping for returned items. We also don’t refund original shipping costs. Shipping is on you, in other words.
I purchased something and I really like it, but…it’s not quite right. In other words, it’s the wrong item, defective, or damaged.
We are so embarrassed! We are all about QC (that’s quality control here in the biz), and we work really hard to make sure everything that goes out is the very best it can be, but once in a great while we make mistakes. Fortunately it only happens once in a very great while.
We are so sorry for whatever the mess up is, and of course we will make it right. Please email us at info@makeit-grand.com, and include your order number.
Again—so sorry—yeesh!
Return order form
To return your order, please print out this form, and be sure to include it with your order. Remember, you have to do this within 21 days of purchase and it has to be in new/unused/sellable condition. If you really want it returned, don’t wait to print it, then find out you’re out of ink, or don’t have a printer, then leave it in your trunk until you find it in the spring. (Not that we’ve ever done this).